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Order Transaction Procedures
When a customer places an order on your Cathy's Express site, it is held in a transaction file. Below are
the instructions for obtaining and approving your orders located in your transaction file.
- At 5:00AM every morning, you will receive an e-mail stating the date and number of
orders pending. Please note that if you have do not have any orders; you will not
receive an e-mail.
- In this e-mail message, there will be a link for you to click to approve your
orders.
- You will click on this link in your e-mail.
- A login page will appear.
- Enter your Cathy's Express account number, which is your regular account number
with a C in front of it. For example, your current account number is 8410305, and
then your Cathy's Express will be C8415030.
- Enter the password you provided to us when setting up your site.
- A table of your pending orders will appear.
- Click on "View Details" and print out the order(s) and process the credit card(s)
for each order.
- Click "Approve Order" from the detail screen for each order.
- The order will then be sent to Cathy's Concepts and we will process it. If you do
not approve the order within 7 days, the system will delete the order.
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Personalization Info:
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